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FAQs

What are the delivery charges?

There is a flat one off delivery charge of £4.95 for the majority of our products irrespective of how many products you order. Please see our Delivery Information page for full details

What payment methods do you accept?

You can pay with Visa, Mastercard and Paypal

Can I cancel or change an order?

Yes, please email info@bayandbox.com within 48hrs of placing your original order. If you wish to change your order after this time and if the products have already been dispatched, you will need to return as per our returns policy.

When will I receive my order?

We aim to deliver within 5 days from the order date. We will notify you when your order has been shipped and what day it is to be delivered. On occasion we may not have items of stock in our warehouse for immediate dispatch. If this is the case, once an order is placed, a member of our team will be in contact to confirm the expected lead time.

Do I need to be in to receive my order?

We do require a signature upon receipt, but we can deliver to a neighbour if you indicate that you are happy for us to do so, or even send to a post office for you to collect.

Can I return or exchange products?

We hope that you will be 100% happy with your purchase. However, if you are not completely satisfied, and the products are in their original condition, you can return or exchange products by sending them back to us. Goods must be returned within 14 days after you received the products, and in the original or very similar packaging. You are responsible for the cost associated with returning the goods.

Please package products securely and send to:

Bay and Box London,
64 Strathville Road,
London,
SW18 4RB

We strongly recommend you get proof of postage, as we can only refund after we receive the goods, or receive proof of postage.

We will send you an email to let you know once we've received your return, with the details of any refunds and exchanged items.

Any exchanged items will be sent to the original delivery address using the same delivery service as your original order. If we’ve refunded you for any items, the funds can take up to 5 working days to appear in your account depending on your bank/card issuer.

Do the planters come with drainage holes?

Yes, all of our planters come with at least one pre-made drainage hole underneath, and the material easily lends itself to drilling more if needed. Window boxes don’t tend to get a huge amount of rain water, so very rarely need drainage holes, however, if the planters are fully exposed to the elements, it can be useful to have one or two in case of very heavy rain etc.

Do the products come ready-planted?

A selection of our outdoor planters come with the option of coming ready-planted. We also offer a bespoke service for pre-planted window boxes.

How do I plant my window boxes and vases?

We recommend first putting a layer of gravel or small stones in the base of the planters, followed by some good quality potting compost. If you are using plants, make holes in the soil that are equally spaced and will fit the base of the plants. Pull the soil across and make sure they are firmly in place. For tips of what to plant for each season, check out our weekly blog.  

Please send an email to info@bayandbox.com