Refund policy

General returns
Our statutory returns policy lasts 14 days. If 14 days have gone by since your products were delivered, unfortunately we can’t offer you a refund or exchange.
You are able to return a Product to us because you have changed your mind within the statutory fourteen-day period. In such cases, we will refund the price of the Product in full, excluding the cost of delivery of the Product. To be eligible for such a return, your item must be unused and in the same condition that you received it, and in the original packaging. To complete your return, we also require a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of the shipping will be automatically deducted from your refund.

Exchanges
We will replace items if they are defective or damaged and notified to us within a 14 day period. If you need to exchange it for the same item, send us an email at info@bayandbox.com if possible with a photograph of the issue. We will arrange for the collection of the defective item and re-delivery.

Refunds
Where a product is defective you will be entitled to a full refund or exchange within 14 days of delivery of the Product(s) to you.
Beyond 14 days, and up to 3 months, we will aim to replace your product if there is a clear defect. In such cases we ask you email us some photographs of the defect to info@bayandbox.com first so we may assess the situation.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We hope you will understand that without this we can’t guarantee that we will receive your returned item.